Product FAQ
Can I set the "required runtime for each startup" for smart plugs?
Yes, set "Runtime required for each startup" in the Zendure APP to ensure the device operates for a sufficient duration after startup to achieve the expected effect.
When the "Dynamic Load Management" logic is triggered, what steps does the system follow for load control?
① Maintain currently active smart plug loads to ensure the minimum operating time is met; ② Reduce the charging power of Tesla vehicles and the operating power of heat pumps; ③ If the total power consumption is still too high, turn off smart plug ...
How does the "Negative Electricity Price" logic work?
When negative electricity prices are detected, loads are activated in descending order of device priority to fully utilize favorable market conditions, maximize electricity consumption, and reduce electricity costs.
How does the system coordinate when all load control logics are triggered simultaneously?
The system coordinates automatically. The "Usage Plan" defines the user's expected outcomes, while "Surplus Energy", "Negative Electricity Price", and "Dynamic Load Management" are higher-priority optimization and protection mechanisms to ensure ...
How to view the energy consumption statistics of each load?
Slide down on the "Home" page of the Zendure APP to view the energy consumption statistics of each load; more detailed energy consumption charts for smart plugs can be viewed on their details page.
Can I manually control devices controlled by HEMS?
Yes, you can. For example, you can manually click "Charge Now" or "Stop Charging" on the Tesla details page, and smart plugs can be manually controlled via the APP switch. Manual operations will temporarily override the system's automatic scheduling.
Will it affect load control if Tesla vehicles, heat pumps, or smart plugs go offline?
Yes, it will. When a device is offline, the system will not include that device in load control when refreshing the plan.
How are devices connected to smart plugs controlled?
Ensure devices operate within the configured allowed time window and meet the minimum operating time requirements. Start and stop times are dynamically determined based on electricity prices, PV availability, energy storage, and household power ...
How is the operation of heat pumps controlled?
Operation periods are planned to ensure hot water/heating needs are met before the user-defined usage period. Combined with energy prices, battery status, PV, and grid conditions, operations are shifted to the most economical periods without ...
How is the charging of Tesla vehicles controlled?
Charging is scheduled based on electricity prices, energy storage, PV, and grid status to ensure the target SOC (State of Charge) is reached before the user's planned departure time, minimizing charging costs. When other scheduling or safety logics ...
Where can I view the load scheduling plan generated by HEMS?
After all settings are completed, view the estimated load operation time (i.e., scheduling plan) on the relevant page of the Zendure APP.
How is the load control plan generated?
The system automatically generates it based on user-set device parameters, usage plans, priorities, household tripping current thresholds, as well as real-time and predicted electricity prices, solar power generation, battery status, and grid ...
How to allow HEMS to control smart plugs?
Enable the "Turn on/off load control to allow HEMS control" option in the smart plug settings to permit HEMS to perform load control.
What is the "household tripping current threshold", and how should I set it?
It refers to the rated tripping current of the main house circuit breaker and should be set according to the actual rated value. HEMS will ensure that the total household load power consumption is below this threshold, balancing energy efficiency and ...
How to set priorities between different devices, and what impact does this have on load control?
Set priorities for devices in the HEMS settings; the system activates devices in "high→low" priority order and turns off devices in "low→high" priority order. High-priority devices are activated first and turned off last.
What is the main purpose of the "Dynamic Load Management" logic?
It predicts the total power consumption of controllable and uncontrollable loads, ensuring the total does not exceed the tripping threshold of the main house circuit breaker to prevent circuit overload tripping and ensure electrical safety.
When the "Surplus Energy" logic is triggered, how does the system activate loads?
It checks devices in descending order of priority. A load is activated only if its starting power ≤ available surplus power, operating at the minimum power required to consume the surplus. If there is still surplus (>100W), the next priority load is ...
Under what conditions is the "Surplus Energy" logic triggered?
Two conditions must be met simultaneously: ① The energy storage battery is fully charged or no battery is installed; ② The solar surplus power exceeds 100W continuously for 5 minutes.
What is the "Usage Plan" logic and how does it affect load control?
It defines the user's expected outcomes. The system schedules load operation times based on electricity prices, energy storage, PV, and grid status to ensure needs are met (e.g., fully charged vehicle, hot water) before the user-specified time ...
Which core logics does Zendure HEMS primarily follow for load control?
Four core logics: Usage Plan, Surplus Energy, Negative Electricity Price, and Dynamic Load Management. These logics work together to balance demand, costs, PV utilization, and electrical safety.