How is the operation of heat pumps controlled?

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• What is the current official support for heat pumps announced by Zendure?

  At present, we support heat pumps compatible with SG ready, but the tests only cover two models of heat pumps: Viessmann Vitocal 250ah/Vaillant arotherm Plus. We do not guarantee complete functional effects for other heat pumps.

• Can I manually control devices controlled by HEMS?

  Yes, you can. For example, you can manually click "Charge Now" or "Stop Charging" on the Tesla details page, and smart plugs can be manually controlled via the APP switch. Manual operations will temporarily override the system's automatic scheduling.

• Will it affect load control if Tesla vehicles, heat pumps, or smart plugs go offline?

  Yes, it will. When a device is offline, the system will not include that device in load control when refreshing the plan.

• What are the necessary hardware conditions for realizing the heat pump function?

  1、CT for monitoring the heat pump: 1 Zendure proprietary CT or 2 Shelly CTs (Shelly Pro 3EM and Shelly 3EM). 2、Relay for controlling the heat pump (model: Shelly Pro 2 or Shelly Plus 2PM).

• What is the minimum continuous operation time?

  5 minutes by default (not configurable by users). The minimum operation time means that once the vehicle starts charging, it must run continuously for at least 5 minutes before it can be stopped, so as to avoid equipment damage caused by frequent ...

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• Warranty Terms & Conditions (US)

  This warranty is only available to customers who purchased from Zendure’s official websites, Zendure Amazon stores or any Zendure authorized retailers. Parties wishing to participate in the Warranty Program must abide by the procedures and ...

• How to use Smart CT Mode

  Smart CT Mode is a Cloud-base feature, so you need to keep the SolarFlow and the ‘sensor’ devices have stable Wi-Fi connections all the time. Smart CT Mode Introduce the function of Smart CT Mode and its advantages and disadvantages Smart CT Mode is ...

• Can AB1000 and AB2000 be used together?

  Yes, in configurations of up to four batteries total. For example, three AB1000s and one AB2000 can be used together.

• What is the operating temperature of the AB1000/AB2000?

  Charging temperature: 0-45 degrees Celsius for AB1000/ -20-45 degrees Celsius for AB2000, Discharging temperature: -20-45 degrees Celsius.

• How to maintain the battery in winter

  1. We recommend setting the discharge limit to 10% to prolong the lifespan of your device. 2. It is advised to set the action of the device to "Shutdown" after reaching the discharge limit. You can do this on the same page of the App. 3. In case of ...

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  According to EU safety regulations, the SolarFlow 800 Pro 2 will stop supplying power to the grid during a power outage; However, you can use the off-grid outlet during power outage with max 1000W power.