Product FAQ
An iMSys has been installed at my place. Why aren’t my consumption data shown in the customer portal yet or used for billing?
After an iMSys is installed, it can take several weeks, and in rare cases even several months, until your metering point operator officially confirms the installation to us. In some cases, an additional so-called forecast adjustment by the ...
How will I be billed?
Your monthly billing differs depending on your electricity meter: Intelligent metering system (iMSys / smart meter): We offset the quarter-hour exchange electricity prices against your quarter-hour consumption. Billing is therefore done precisely by ...
Can something go wrong during the switch so that the electricity supply is interrupted?
No. The switch happens seamlessly, so that we supply you directly after your old contract ends. Even if there were problems, continuous electricity supply is ensured by the statutory basic supply.
Who can I contact if I have questions about my electricity tariff?
If you have questions, feel free to contact Zendure Support directly, for example via the Zendure customer portal or the Zendure app.
Why am I being asked for my meter reading?
If you do not yet have a smart meter, you will be billed according to the standard load profile (SLP). For this billing, we need your electricity consumption and therefore periodically a current meter reading. If we do not have the meter reading, we ...
I submitted my meter reading, how does the correction work?
As long as no smart meter is installed, we use your meter reading as the basis for billing. If the meter reading reaches us by the 1st day of the following month, it is directly taken into account for the current monthly bill. Otherwise, billing is ...
Where can I find my contract terms?
After a successful supplier switch, you will receive a contract confirmation from us by email. There you will find both the tariff details and the General Terms and Conditions. The switch itself usually takes only a few days. In individual cases, ...
What do the monthly costs of the Zendure electricity tariff consist of?
The monthly Zendure electricity price includes the following components: Monthly basic fee Monthly grid and metering point fees (dependent on postal code, see contract confirmation) Exchange electricity price (+ additional price components) in ct/kWh ...
Do I need an intelligent metering system (smart meter) in order to use the dynamic tariff?
No. Our tariff generally supports all common meter types. However, in order to fully realize the potential of a dynamic tariff through intelligent consumption, a smart meter is required. You can easily apply for installation via Zendure. A smart ...
What is the price difference between tariffs with fixed vs. dynamic electricity prices?
Fixed-price tariffs are usually more expensive in the long term, because the supplier adds a margin to the purchase price and intelligent electricity consumption is not rewarded. Dynamic electricity tariffs pass through the exchange electricity price ...
How does the switching process to the Zendure electricity tariff work?
You register via the application flow, and we take care of the rest. After concluding the tariff, you automatically receive an order confirmation from us by email. Following that, we cancel your contract with your current electricity provider and ...
What advantages does ZenWave have compared to other providers?
ZenWave offers several exclusive advantages: ● Perfect integration with ZENKI: Your PV system, battery, wallbox, and heat pump are automatically optimized for the cheapest electricity prices. This often saves several hundred euros per year. ● ...