Why am I being asked for my meter reading?

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• I submitted my meter reading, how does the correction work?

  As long as no smart meter is installed, we use your meter reading as the basis for billing. If the meter reading reaches us by the 1st day of the following month, it is directly taken into account for the current monthly bill. Otherwise, billing is ...

• Do I need an intelligent metering system (smart meter) in order to use the dynamic tariff?

  No. Our tariff generally supports all common meter types. However, in order to fully realize the potential of a dynamic tariff through intelligent consumption, a smart meter is required. You can easily apply for installation via Zendure. A smart ...

• How does a smart meter work?

  A smart meter can monitor the household’s total electricity consumption and the direction of current in real time. When household power demand increases, it automatically raises the discharging power; when demand decreases, it lowers the output. This ...

• How does a smart meter work?

  A smart meter can monitor the household’s total electricity consumption and the direction of current in real time. When household power demand increases, it automatically raises the discharging power; when demand decreases, it lowers the output. This ...

• How does a smart meter work?

  A smart meter can monitor the household’s total electricity consumption and the direction of current in real time. When household power demand increases, it automatically raises the discharging power; when demand decreases, it lowers the output. This ...

• Popular Articles

• Warranty Terms & Conditions (US)

  This warranty is only available to customers who purchased from Zendure’s official websites, Zendure Amazon stores or any Zendure authorized retailers. Parties wishing to participate in the Warranty Program must abide by the procedures and ...

• How to use Smart CT Mode

  Smart CT Mode is a Cloud-base feature, so you need to keep the SolarFlow and the ‘sensor’ devices have stable Wi-Fi connections all the time. Smart CT Mode Introduce the function of Smart CT Mode and its advantages and disadvantages Smart CT Mode is ...

• What is the operating temperature of the AB1000/AB2000?

  Charging temperature: 0-45 degrees Celsius for AB1000/ -20-45 degrees Celsius for AB2000, Discharging temperature: -20-45 degrees Celsius.

• How to maintain the battery in winter

  1. We recommend setting the discharge limit to 10% to prolong the lifespan of your device. 2. It is advised to set the action of the device to "Shutdown" after reaching the discharge limit. You can do this on the same page of the App. 3. In case of ...

• Can AB1000 and AB2000 be used together?

  Yes, in configurations of up to four batteries total. For example, three AB1000s and one AB2000 can be used together.

• Recent Articles

• How to set the usage plan of the heat pump?

  1. On the Hems interface, click 【Home】 to enter 【Home Settings】, and select 【Load Control】 to enter the page. 2. Then click 【Load Settings】, find 【Usage Plan】 in the load configuration and click 【Add Time Plan】. 3. A setting window will pop up, the ...

• If there are both a heat pump and a Tesla, which one is charged first?

  The user can drag to adjust the load priority for custom sorting on the 【Load Control】 page, and the device with a higher priority will obtain power distribution first.

• How to start the heat pump in load scheduling?

  The user must complete the addition of the load devices to be scheduled in the App and add the power consumption plan for the added devices. If only the devices are added but no power consumption plan is added, the load scheduling cannot be started.

• My Tesla and heat pump are not under the same electric meter, can the control be completed?

  The main CT must be connected to the main electric box, and the sub electric box can be connected to the sub CT. However, the circuits of Tesla and the heat pump must finally converge to the main electric box. If they are two completely different ...

• What functional settings are supported?

  1. After the user adds the Shelly relay connected to the heat pump to the Zendure App, the user can rename the relay and modify its icon for selection in HEMS. 2. The user unbundles the binding relationship between the Shelly relay and the Zendure ...