How does the switching process to the Zendure electricity tariff work?
You register via the application flow, and we take care of the rest. After concluding the tariff, you automatically receive an order confirmation from us by email. Following that, we cancel your contract with your current electricity provider and register you with the grid operator. Because several external parties are involved in this process (for example electricity suppliers, grid operators), the provider switch can take up to 3 weeks. As soon as we have successfully been able to register you with the grid operator, you will immediately receive a contract and supply confirmation by email.
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What do the monthly costs of the Zendure electricity tariff consist of?
The monthly Zendure electricity price includes the following components: Monthly basic fee Monthly grid and metering point fees (dependent on postal code, see contract confirmation) Exchange electricity price (+ additional price components) in ct/kWh ...
Do I need an intelligent metering system (smart meter) in order to use the dynamic tariff?
No. Our tariff generally supports all common meter types. However, in order to fully realize the potential of a dynamic tariff through intelligent consumption, a smart meter is required. You can easily apply for installation via Zendure. A smart ...
Who can I contact if I have questions about my electricity tariff?
If you have questions, feel free to contact Zendure Support directly, for example via the Zendure customer portal or the Zendure app.
Which smart meters can SolarFlow 2400 Pro work with?
It can work with Zendure Smart Meter 3CT, Smart Meter D0/P1, Shelly Pro 3EM, Shelly 3EM, Everhome Ecotracker IR, and HomeWizard P1 Meter, enabling automatic power adjustment.
Which smart meters can SolarFlow 1600 AC+ work with?
It can work with Zendure Smart Meter 3CT, Smart Meter D0/P1, Shelly Pro 3EM, Shelly 3EM, Everhome Ecotracker IR, and HomeWizard P1 Meter, enabling automatic power adjustment.
Popular Articles
Warranty Terms & Conditions (US)
This warranty is only available to customers who purchased from Zendure’s official websites, Zendure Amazon stores or any Zendure authorized retailers. Parties wishing to participate in the Warranty Program must abide by the procedures and ...
How to use Smart CT Mode
Smart CT Mode is a Cloud-base feature, so you need to keep the SolarFlow and the ‘sensor’ devices have stable Wi-Fi connections all the time. Smart CT Mode Introduce the function of Smart CT Mode and its advantages and disadvantages Smart CT Mode is ...
What is the operating temperature of the AB1000/AB2000?
Charging temperature: 0-45 degrees Celsius for AB1000/ -20-45 degrees Celsius for AB2000, Discharging temperature: -20-45 degrees Celsius.
How to maintain the battery in winter
1. We recommend setting the discharge limit to 10% to prolong the lifespan of your device. 2. It is advised to set the action of the device to "Shutdown" after reaching the discharge limit. You can do this on the same page of the App. 3. In case of ...
Can AB1000 and AB2000 be used together?
Yes, in configurations of up to four batteries total. For example, three AB1000s and one AB2000 can be used together.
Recent Articles
How to set the usage plan of the heat pump?
1. On the Hems interface, click 【Home】 to enter 【Home Settings】, and select 【Load Control】 to enter the page. 2. Then click 【Load Settings】, find 【Usage Plan】 in the load configuration and click 【Add Time Plan】. 3. A setting window will pop up, the ...
If there are both a heat pump and a Tesla, which one is charged first?
The user can drag to adjust the load priority for custom sorting on the 【Load Control】 page, and the device with a higher priority will obtain power distribution first.
How to start the heat pump in load scheduling?
The user must complete the addition of the load devices to be scheduled in the App and add the power consumption plan for the added devices. If only the devices are added but no power consumption plan is added, the load scheduling cannot be started.
My Tesla and heat pump are not under the same electric meter, can the control be completed?
The main CT must be connected to the main electric box, and the sub electric box can be connected to the sub CT. However, the circuits of Tesla and the heat pump must finally converge to the main electric box. If they are two completely different ...
What functional settings are supported?
1. After the user adds the Shelly relay connected to the heat pump to the Zendure App, the user can rename the relay and modify its icon for selection in HEMS. 2. The user unbundles the binding relationship between the Shelly relay and the Zendure ...