What do the monthly costs of the Zendure electricity tariff consist of?

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• How does the switching process to the Zendure electricity tariff work?

  You register via the application flow, and we take care of the rest. After concluding the tariff, you automatically receive an order confirmation from us by email. Following that, we cancel your contract with your current electricity provider and ...

• Do I need an intelligent metering system (smart meter) in order to use the dynamic tariff?

  No. Our tariff generally supports all common meter types. However, in order to fully realize the potential of a dynamic tariff through intelligent consumption, a smart meter is required. You can easily apply for installation via Zendure. A smart ...

• What is the price difference between tariffs with fixed vs. dynamic electricity prices?

  Fixed-price tariffs are usually more expensive in the long term, because the supplier adds a margin to the purchase price and intelligent electricity consumption is not rewarded. Dynamic electricity tariffs pass through the exchange electricity price ...

• How does the "Negative Electricity Price" logic work?

  When negative electricity prices are detected, loads are activated in descending order of device priority to fully utilize favorable market conditions, maximize electricity consumption, and reduce electricity costs.

• Who can I contact if I have questions about my electricity tariff?

  If you have questions, feel free to contact Zendure Support directly, for example via the Zendure customer portal or the Zendure app.

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• Warranty Terms & Conditions (US)

  This warranty is only available to customers who purchased from Zendure’s official websites, Zendure Amazon stores or any Zendure authorized retailers. Parties wishing to participate in the Warranty Program must abide by the procedures and ...

• How to use Smart CT Mode

  Smart CT Mode is a Cloud-base feature, so you need to keep the SolarFlow and the ‘sensor’ devices have stable Wi-Fi connections all the time. Smart CT Mode Introduce the function of Smart CT Mode and its advantages and disadvantages Smart CT Mode is ...

• Can AB1000 and AB2000 be used together?

  Yes, in configurations of up to four batteries total. For example, three AB1000s and one AB2000 can be used together.

• What is the operating temperature of the AB1000/AB2000?

  Charging temperature: 0-45 degrees Celsius for AB1000/ -20-45 degrees Celsius for AB2000, Discharging temperature: -20-45 degrees Celsius.

• How to maintain the battery in winter

  1. We recommend setting the discharge limit to 10% to prolong the lifespan of your device. 2. It is advised to set the action of the device to "Shutdown" after reaching the discharge limit. You can do this on the same page of the App. 3. In case of ...

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• Important Checks Before Connecting PV Modules

  Before connecting PV modules, please verify the following items to ensure safe and stable operation of the unit: PV module specifications (e.g., open-circuit voltage Voc) are within the permissible operating range of the device. Each PV input (MPPT) ...

• Important Checks Before Connecting PV Modules：

  Before connecting PV modules, please verify the following items to ensure safe and stable operation of the unit: PV module specifications (e.g., open-circuit voltage Voc) are within the permissible operating range of the device. Each PV input (MPPT) ...

• Important Checks Before Connecting PV Modules：

  Before connecting PV modules, please verify the following items to ensure safe and stable operation of the unit: PV module specifications (e.g., open-circuit voltage Voc) are within the permissible operating range of the device. Each PV input (MPPT) ...

• Important Checks Before Connecting PV Modules：

  Before connecting PV modules, please verify the following items to ensure safe and stable operation of the unit: PV module specifications (e.g., open-circuit voltage Voc) are within the permissible operating range of the device. Each PV input (MPPT) ...

• Will SolarFlow 800 Pro 2 supply power during a power outage?

  According to EU safety regulations, the SolarFlow 800 Pro 2 will stop supplying power to the grid during a power outage; However, you can use the off-grid outlet during power outage with max 1000W power.