What do the monthly costs of the Zendure electricity tariff consist of?

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• How does the switching process to the Zendure electricity tariff work?

  You register via the application flow, and we take care of the rest. After concluding the tariff, you automatically receive an order confirmation from us by email. Following that, we cancel your contract with your current electricity provider and ...

• Do I need an intelligent metering system (smart meter) in order to use the dynamic tariff?

  No. Our tariff generally supports all common meter types. However, in order to fully realize the potential of a dynamic tariff through intelligent consumption, a smart meter is required. You can easily apply for installation via Zendure. A smart ...

• What is the price difference between tariffs with fixed vs. dynamic electricity prices?

  Fixed-price tariffs are usually more expensive in the long term, because the supplier adds a margin to the purchase price and intelligent electricity consumption is not rewarded. Dynamic electricity tariffs pass through the exchange electricity price ...

• How does the "Negative Electricity Price" logic work?

  When negative electricity prices are detected, loads are activated in descending order of device priority to fully utilize favorable market conditions, maximize electricity consumption, and reduce electricity costs.

• Who can I contact if I have questions about my electricity tariff?

  If you have questions, feel free to contact Zendure Support directly, for example via the Zendure customer portal or the Zendure app.

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• Warranty Terms & Conditions (US)

  This warranty is only available to customers who purchased from Zendure’s official websites, Zendure Amazon stores or any Zendure authorized retailers. Parties wishing to participate in the Warranty Program must abide by the procedures and ...

• How to use Smart CT Mode

  Smart CT Mode is a Cloud-base feature, so you need to keep the SolarFlow and the ‘sensor’ devices have stable Wi-Fi connections all the time. Smart CT Mode Introduce the function of Smart CT Mode and its advantages and disadvantages Smart CT Mode is ...

• Can AB1000 and AB2000 be used together?

  Yes, in configurations of up to four batteries total. For example, three AB1000s and one AB2000 can be used together.

• What is the operating temperature of the AB1000/AB2000?

  Charging temperature: 0-45 degrees Celsius for AB1000/ -20-45 degrees Celsius for AB2000, Discharging temperature: -20-45 degrees Celsius.

• How to maintain the battery in winter

  1. We recommend setting the discharge limit to 10% to prolong the lifespan of your device. 2. It is advised to set the action of the device to "Shutdown" after reaching the discharge limit. You can do this on the same page of the App. 3. In case of ...

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• Can I set the "required runtime for each startup" for smart plugs?

  Yes, set "Runtime required for each startup" in the Zendure APP to ensure the device operates for a sufficient duration after startup to achieve the expected effect.

• When the "Dynamic Load Management" logic is triggered, what steps does the system follow for load control?

  ① Maintain currently active smart plug loads to ensure the minimum operating time is met; ② Reduce the charging power of Tesla vehicles and the operating power of heat pumps; ③ If the total power consumption is still too high, turn off smart plug ...

• How to set the usage plan of the heat pump?

  1. On the Hems interface, click 【Home】 to enter 【Home Settings】, and select 【Load Control】 to enter the page. 2. Then click 【Load Settings】, find 【Usage Plan】 in the load configuration and click 【Add Time Plan】. 3. A setting window will pop up, the ...

• If there are both a heat pump and a Tesla, which one is charged first?

  The user can drag to adjust the load priority for custom sorting on the 【Load Control】 page, and the device with a higher priority will obtain power distribution first.

• How to start the heat pump in load scheduling?

  The user must complete the addition of the load devices to be scheduled in the App and add the power consumption plan for the added devices. If only the devices are added but no power consumption plan is added, the load scheduling cannot be started.