Product FAQ
How to set the usage plan of the heat pump?
1. On the Hems interface, click 【Home】 to enter 【Home Settings】, and select 【Load Control】 to enter the page. 2. Then click 【Load Settings】, find 【Usage Plan】 in the load configuration and click 【Add Time Plan】. 3. A setting window will pop up, the ...
If there are both a heat pump and a Tesla, which one is charged first?
The user can drag to adjust the load priority for custom sorting on the 【Load Control】 page, and the device with a higher priority will obtain power distribution first.
How to start the heat pump in load scheduling?
The user must complete the addition of the load devices to be scheduled in the App and add the power consumption plan for the added devices. If only the devices are added but no power consumption plan is added, the load scheduling cannot be started.
My Tesla and heat pump are not under the same electric meter, can the control be completed?
The main CT must be connected to the main electric box, and the sub electric box can be connected to the sub CT. However, the circuits of Tesla and the heat pump must finally converge to the main electric box. If they are two completely different ...
What functional settings are supported?
1. After the user adds the Shelly relay connected to the heat pump to the Zendure App, the user can rename the relay and modify its icon for selection in HEMS. 2. The user unbundles the binding relationship between the Shelly relay and the Zendure ...
What is the current official support for heat pumps announced by Zendure?
At present, we support heat pumps compatible with SG ready, but the tests only cover two models of heat pumps: Viessmann Vitocal 250ah/Vaillant arotherm Plus. We do not guarantee complete functional effects for other heat pumps.
How to authorize and add Shelly's relay to the Zendure APP?
1. On the 【Profile】 page, click the 【Shelly】 icon, jump to the embedded page for authorizedlogin, then click【Add Device】, select the Shelly relay that needs to be authorized to control the heat pump,and click Confirm to add. 2. After returning to the ...
How to authorize and add Shelly's Smart CT to the Zendure APP?
1. On the 【Profile】 page, click the 【Shelly】 icon, jump to the embedded page, then click 【Authorize】, and log in to the Shelly account for authorization. 2. After successful authorization, jump back to the 【Device Selection】interface and select the ...
How to add Smart Meter 3CT to the Zendure APP?
Prerequisite for successful addition in the Zendure APP: having a Zendure Smart 3CT. 1. Open the APP, enter the device list, the 【Device Selection】 page will display the searching for devices, and then jump to 【Reset Wi-Fi】. 2. The page prompts to ...
What are the necessary hardware conditions for realizing the heat pump function?
1、CT for monitoring the heat pump: 1 Zendure proprietary CT or 2 Shelly CTs (Shelly Pro 3EM and Shelly 3EM). 2、Relay for controlling the heat pump (model: Shelly Pro 2 or Shelly Plus 2PM).