Product FAQ
What types of charging piles are supported?
All charging piles that support Tesla's automatic charging (Tesla App charging/scheduled charging) are compatible.
Can the control be completed if my Tesla and heat pump are not under the same electric meter?
The main CT must be connected to the main electric box, and the sub electric box can be connected to the sub CT. However, the circuits of the Tesla and the heat pump must eventually converge to the main electric box. If they are two completely ...
How to set the usage schedule for Tesla on Zendure?
1. On the HEMS page, tap 【Home】and enter 【Home Settings】，then select 【Load Control】to access the page. 2. Tap 【Load Settings】, select Tesla in the load type, find 【Usage Plan】 in the load configuration, and tap 【Add Time Schedule】. 3. A setting ...
If there is both a heat pump and a Tesla, which one has priority for charging?
Users can adjust the load priority by dragging on the Load Control page. The device with a higher priority will be allocated power first.
What is the battery charging SOC limit?
It is automatically obtained by the system and no manual setting is required by users.
What is the minimum continuous operation time?
5 minutes by default (not configurable by users). The minimum operation time means that once the vehicle starts charging, it must run continuously for at least 5 minutes before it can be stopped, so as to avoid equipment damage caused by frequent ...
What is the maximum charging power?
Maximum charging power: 11.5kW by default, adjustable in the range of 1.5kW - 11.5kW with an adjustment step of 0.5kW. Users can adjust it manually in the APP.
What are the statuses of a Tesla vehicle on the Zendure system?
Unauthorized: The vehicle has not been authorized with a Tesla virtual key. Disconnected: The vehicle is not connected to an EV charger. Ready to Charge: The charging plug is connected and charging is available at any time. Charging: The vehicle is ...
What functions of Tesla can the Zendure system control?
In the "Ready for Charge" state, you can manually start charging; during charging, you can manually stop charging.
How to unbind the vehicle?
1. Tap【Profile】, select the Tesla icon, and jump to the Tesla embedded page. 2. On the Tesla authorization page, tap 【Unbinding】 in the upper right corner to unbind the account.
How to add a Tesla to HEMS?
1. On the HEMS page, tap the 【Settings】 icon in the upper right corner to enter the 【Home Settings】 page. 2. Tap 【Device Management 】under 【General Settings】. 3. Tap 【Add Appliances 】in【Select Appliance】, check the Tesla vehicle in the device ...
How to authorize and connect a Tesla vehicle to the Zendure APP?
1. Tap the Tesla icon in the Zendure APP. 2. After confirming that the vehicle meets the version requirements on the reminder page (Vehicle version requirements: The vehicle must run on firmware version 2024.26 or higher; applications configured with ...
Does the Zendure system support simultaneous access of multiple Tesla vehicles?
Yes, there is currently no limit on the number of vehicles entering.
Which Tesla models are supported by the Zendure system?
The supported vehicle models are Model 3 and Model Y from 2021 onwards.