Why is my Hub’s battery light(AB1000 LED) turned off even though I have a battery connected to it?

Why is my Hub’s battery light(AB1000 LED) turned off even though I have a battery connected to it?

Check the battery status page of the Zendure App to see if all your connected batteries are recognized by the system.

If no batteries are recognized, please contact support@zendure.com for further assistance. Please include a picture of the Zendure App’s battery status page in your message.

If some batteries are recognized and some are not, rearrange your system so that only the recognized batteries are physically connected to the system and see whether the battery light on the Hub illuminates.

If the light comes on and the other batteries are recognized and working, please contact the dealer who supplied the non-functioning battery/batteries and provide them with any relevant serial numbers for further assistance.

If none of the batteries in your system are being recognized after following the above steps, please contact the dealer who supplied your SolarFlow system and provide them with your Hub’s serial number for further assistance.

    • Related Articles

    • Why isn’t my battery charging?

      Step 1: Please go to the battery status page of the Zendure App and identify the battery that isn’t charging. If you have multiple batteries in your system, rearrange your configuration so that only the battery that isn’t charging is connected to ...

    • What battery connection cables does Zendure offer?

      The battery connection cable is available in 3M and 5M lengths. A longer cable would cause a significant reduction in power transmission.

    • How to maintain the battery in winter

      1. We recommend setting the discharge limit to 10% to prolong the lifespan of your device. 2. It is advised to set the action of the device to "Shutdown" after reaching the discharge limit. You can do this on the same page of the App. 3. In case of ...

    • Why isn’t my SolarFlow’s Wi-Fi Working?

      If the Wi-Fi indicator is not blinking, press and hold the IOT button for 3 seconds to begin Wi-Fi configuration. If the Wi-Fi indicator still does not turn on or blink, press and hold the IOT button for 6 seconds to turn off the Hub. Wait 10 ...

    • How to use Smart CT Mode

      Smart CT Mode is a Cloud-base feature, so you need to keep the SolarFlow and the ‘sensor’ devices have stable Wi-Fi connections all the time. Smart CT Mode Introduce the function of Smart CT Mode and its advantages and disadvantages Smart CT Mode is ...

    • Popular Articles

    • How to use Smart CT Mode

      Smart CT Mode is a Cloud-base feature, so you need to keep the SolarFlow and the ‘sensor’ devices have stable Wi-Fi connections all the time. Smart CT Mode Introduce the function of Smart CT Mode and its advantages and disadvantages Smart CT Mode is ...

    • Why is my Hub’s battery light(AB1000 LED) turned off even though I have a battery connected to it?

      Check the battery status page of the Zendure App to see if all your connected batteries are recognized by the system. If no batteries are recognized, please contact support@zendure.com for further assistance. Please include a picture of the Zendure ...

    • How to update to the latest AC firmware for your SuperBase V

      PRODUCT: SuperBase Pro 1500, SuperBase Pro 2000 Connect your device to WiFi. Navigate to the firmware update section in your device settings. Select the option to update your AC firmware. Wait for the update to complete. Please note that Bluetooth is ...

    • Why isn’t my battery charging?

      Step 1: Please go to the battery status page of the Zendure App and identify the battery that isn’t charging. If you have multiple batteries in your system, rearrange your configuration so that only the battery that isn’t charging is connected to ...

    • What is the operating temperature of the AB1000/AB2000?

      Charging temperature: 0-45 degrees Celsius for AB1000/ -20-45 degrees Celsius for AB2000, Discharging temperature: -20-45 degrees Celsius.

    • Recent Articles

    • Warranty Terms & Conditions (US)

      This warranty is only available to customers who purchased from Zendure’s official websites, Zendure Amazon stores or any Zendure authorized retailers. Parties wishing to participate in the Warranty Program must abide by the procedures and ...

    • How to Troubleshoot Connection Issues

      I. Troubleshooting Steps When Zendure Device is Offline 1. Please confirm whether your device is energized. Any device may be shut off due to poor contact or other causes. 2. Please check whether your device has ever been shut off or disconnected ...

    • How to maintain the battery in winter

      1. We recommend setting the discharge limit to 10% to prolong the lifespan of your device. 2. It is advised to set the action of the device to "Shutdown" after reaching the discharge limit. You can do this on the same page of the App. 3. In case of ...

    • How to use Smart CT Mode

      Smart CT Mode is a Cloud-base feature, so you need to keep the SolarFlow and the ‘sensor’ devices have stable Wi-Fi connections all the time. Smart CT Mode Introduce the function of Smart CT Mode and its advantages and disadvantages Smart CT Mode is ...

    • How to use Smart Matching Mode

      Smart Matching Mode is a Cloud-base feature, so you need to keep the SolarFlow and the ‘sensor’ devices have stable Wi-Fi connections all the time. Smart Matching Mode Introduce the function of Smart Matching Mode and its advantages and ...