Why isn’t my battery charging?
Step 1: Please go to the battery status page of the Zendure App and identify the battery that isn’t charging. If you have multiple batteries in your system, rearrange your configuration so that only the battery that isn’t charging is connected to your system. Using the Zendure App, set the battery’s charging limit to 100% and the discharge limit to 0%. This may resolve the issue;
Step 2: If the battery still isn’t charging all the way, please contact the dealer who supplied your SolarFlow system for further assistance. They will need the serial number of the relevant battery.
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Can SolarFlow 800 Pro 2 charge the battery from the household grid?
Yes, the SolarFlow 800 Pro 2 system automatically schedules AC charging during off-peak hours via the Zendure APP for cost savings. Moreover, it auto-switches to AC charging mode using grid power when battery levels are critically low with poor PV ...Does the device's battery support safe charging in low-temperature environments?
Yes. The device features a low-temperature self-heating function. When the ambient temperature drops below 0°C, the system automatically activates a heating mechanism to warm the battery to a normal charging temperature range, ensuring safe charging ...Does the device's battery support safe charging in low-temperature environments?
Yes. The device features a low-temperature self-heating function. When the ambient temperature drops below 0°C, the system automatically activates a heating mechanism to warm the battery to a normal charging temperature range, ensuring safe charging ...What battery connection cables does Zendure offer?
The battery connection cable is available in 3M and 5M lengths. A longer cable would cause a significant reduction in power transmission.What is the charging power of SolarFlow 1600 AC+?
The maximum charging power of a single unit is 1400 W. When combined with additional battery modules, the charging power can be increased to up to 1600 W.
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Warranty Terms & Conditions (US)
This warranty is only available to customers who purchased from Zendure’s official websites, Zendure Amazon stores or any Zendure authorized retailers. Parties wishing to participate in the Warranty Program must abide by the procedures and ...How to use Smart CT Mode
Smart CT Mode is a Cloud-base feature, so you need to keep the SolarFlow and the ‘sensor’ devices have stable Wi-Fi connections all the time. Smart CT Mode Introduce the function of Smart CT Mode and its advantages and disadvantages Smart CT Mode is ...Can AB1000 and AB2000 be used together?
Yes, in configurations of up to four batteries total. For example, three AB1000s and one AB2000 can be used together.What is the operating temperature of the AB1000/AB2000?
Charging temperature: 0-45 degrees Celsius for AB1000/ -20-45 degrees Celsius for AB2000, Discharging temperature: -20-45 degrees Celsius.How to maintain the battery in winter
1. We recommend setting the discharge limit to 10% to prolong the lifespan of your device. 2. It is advised to set the action of the device to "Shutdown" after reaching the discharge limit. You can do this on the same page of the App. 3. In case of ...
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Important Checks Before Connecting PV Modules
Before connecting PV modules, please verify the following items to ensure safe and stable operation of the unit: PV module specifications (e.g., open-circuit voltage Voc) are within the permissible operating range of the device. Each PV input (MPPT) ...Important Checks Before Connecting PV Modules：
Before connecting PV modules, please verify the following items to ensure safe and stable operation of the unit: PV module specifications (e.g., open-circuit voltage Voc) are within the permissible operating range of the device. Each PV input (MPPT) ...Important Checks Before Connecting PV Modules：
Before connecting PV modules, please verify the following items to ensure safe and stable operation of the unit: PV module specifications (e.g., open-circuit voltage Voc) are within the permissible operating range of the device. Each PV input (MPPT) ...Important Checks Before Connecting PV Modules：
Before connecting PV modules, please verify the following items to ensure safe and stable operation of the unit: PV module specifications (e.g., open-circuit voltage Voc) are within the permissible operating range of the device. Each PV input (MPPT) ...Will SolarFlow 800 Pro 2 supply power during a power outage?
According to EU safety regulations, the SolarFlow 800 Pro 2 will stop supplying power to the grid during a power outage; However, you can use the off-grid outlet during power outage with max 1000W power.