Why isn’t my battery charging?
Step 1: Please go to the battery status page of the Zendure App and identify the battery that isn’t charging. If you have multiple batteries in your system, rearrange your configuration so that only the battery that isn’t charging is connected to your system. Using the Zendure App, set the battery’s charging limit to 100% and the discharge limit to 0%. This may resolve the issue;
Step 2: If the battery still isn’t charging all the way, please contact the dealer who supplied your SolarFlow system for further assistance. They will need the serial number of the relevant battery.
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What battery connection cables does Zendure offer?
The battery connection cable is available in 3M and 5M lengths. A longer cable would cause a significant reduction in power transmission.Why isn’t my SolarFlow’s Wi-Fi Working?
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1. We recommend setting the discharge limit to 10% to prolong the lifespan of your device. 2. It is advised to set the action of the device to "Shutdown" after reaching the discharge limit. You can do this on the same page of the App. 3. In case of ...Why is my Hub’s battery light(AB1000 LED) turned off even though I have a battery connected to it?
Check the battery status page of the Zendure App to see if all your connected batteries are recognized by the system. If no batteries are recognized, please contact support@zendure.com for further assistance. Please include a picture of the Zendure ...
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Warranty Terms & Conditions (US)
This warranty is only available to customers who purchased from Zendure’s official websites, Zendure Amazon stores or any Zendure authorized retailers. Parties wishing to participate in the Warranty Program must abide by the procedures and ...How to use Smart CT Mode
Smart CT Mode is a Cloud-base feature, so you need to keep the SolarFlow and the ‘sensor’ devices have stable Wi-Fi connections all the time. Smart CT Mode Introduce the function of Smart CT Mode and its advantages and disadvantages Smart CT Mode is ...What is the operating temperature of the AB1000/AB2000?
Charging temperature: 0-45 degrees Celsius for AB1000/ -20-45 degrees Celsius for AB2000, Discharging temperature: -20-45 degrees Celsius.How to maintain the battery in winter
1. We recommend setting the discharge limit to 10% to prolong the lifespan of your device. 2. It is advised to set the action of the device to "Shutdown" after reaching the discharge limit. You can do this on the same page of the App. 3. In case of ...Why is my Hub’s battery light(AB1000 LED) turned off even though I have a battery connected to it?
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Winter Equipment Operation Precautions:
1. Keep equipment dry and avoid low-temperature frost; 2. Regularly check cable connections and waterproof performance; 3. If shut down for extended periods, recharge once every 2–3 months.If the internal inverter fails, can an external inverter be connected?
No. The system is designed as a closed unit. Please contact after-sales support.Can two or more SolarFlow 800 Plus units be connected in parallel without using HEMS? Can they be used in parallel with other Zendure products under the same conditions?
No. Currently, all SolarFlow models do not support parallel operation in a network-free environment or mixed use with previous generation models. They can only be used together under HEMS.Can the SolarFlow 800 Plus work with different models of smart meters and smart plugs?
Yes. It can work with Zendure's Smart Meter 3CT, Smart Meter D0/P1, Shelly's Pro3EM and 3EM, Everhome's Ecotracker IR, and HomeWizard's P1 Meter, among others, to achieve automatic power adjustment.Do the device's battery cells have safety protection? When does the flame-retardant gel activate?
When the cell temperature exceeds the safety threshold, the flame-retardant gel will automatically expand and fill to prevent thermal runaway from spreading. After activation, the battery needs to be replaced. Zendure provides corresponding ...