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Warranty Terms & Conditions (US)
This warranty is only available to customers who purchased from Zendure’s official websites, Zendure Amazon stores or any Zendure authorized retailers. Parties wishing to participate in the Warranty Program must abide by the procedures and ...How to Troubleshoot Connection Issues
I. Troubleshooting Steps When Zendure Device is Offline 1. Please confirm whether your device is energized. Any device may be shut off due to poor contact or other causes. 2. Please check whether your device has ever been shut off or disconnected ...How to maintain the battery in winter
1. We recommend setting the discharge limit to 10% to prolong the lifespan of your device. 2. It is advised to set the action of the device to "Shutdown" after reaching the discharge limit. You can do this on the same page of the App. 3. In case of ...How to use Smart CT Mode
Smart CT Mode is a Cloud-base feature, so you need to keep the SolarFlow and the ‘sensor’ devices have stable Wi-Fi connections all the time. Smart CT Mode Introduce the function of Smart CT Mode and its advantages and disadvantages Smart CT Mode is ...How to use Smart Matching Mode
Smart Matching Mode is a Cloud-base feature, so you need to keep the SolarFlow and the ‘sensor’ devices have stable Wi-Fi connections all the time. Smart Matching Mode Introduce the function of Smart Matching Mode and its advantages and ...
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How to use Smart CT Mode
Smart CT Mode is a Cloud-base feature, so you need to keep the SolarFlow and the ‘sensor’ devices have stable Wi-Fi connections all the time. Smart CT Mode Introduce the function of Smart CT Mode and its advantages and disadvantages Smart CT Mode is ...Why is my Hub’s battery light(AB1000 LED) turned off even though I have a battery connected to it?
Check the battery status page of the Zendure App to see if all your connected batteries are recognized by the system. If no batteries are recognized, please contact support@zendure.com for further assistance. Please include a picture of the Zendure ...What is the operating temperature of the AB1000/AB2000?
Charging temperature: 0-45 degrees Celsius for AB1000/ -20-45 degrees Celsius for AB2000, Discharging temperature: -20-45 degrees Celsius.How to maintain the battery in winter
1. We recommend setting the discharge limit to 10% to prolong the lifespan of your device. 2. It is advised to set the action of the device to "Shutdown" after reaching the discharge limit. You can do this on the same page of the App. 3. In case of ...How to update to the latest AC firmware for your SuperBase V
PRODUCT: SuperBase Pro 1500, SuperBase Pro 2000 Connect your device to WiFi. Navigate to the firmware update section in your device settings. Select the option to update your AC firmware. Wait for the update to complete. Please note that Bluetooth is ...